Bronze Shop
Maximum profit: 15%
Silver Shop
Maximum profit: 17%
Gold Shop
Maximum profit: 20%
Platinum Shop
Maximum profit: 25%
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Customer service

Return Policy

1. Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the receipt or proof of purchase

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards
  • Downloadable software products

4. Refund Process

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer's policies.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our return address.

6. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Return Policy, please contact us at our customer service email or phone number.